Reinventing phone Customer Experience
Allo-Media provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions.
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Our solutions for Marketing and Customer Care
Use AI on phone calls for your acquisition marketing campaigns; to link phone conversation data to your analytic solution, increase your marketing efficiency and customer experience.
Discover our secure Speech Analytics platform that strengthens bonds between customers and collaborators. Measure the relational and professional experience with PRX, analyze specific situations, track the evolution of emotions, and the summary of conversations with our GenAI module.
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uh!ive is our real-time conversational speech processing API, designed for bot-human or human-human interactions, empowering you to create vocal apps improving customer and representative experience.
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From vocal data to ROI
Reduced acquisition costs and increasing hot leads number
Call tracking and omnichannel data integration
Personalized visitor experience
Identification and Automated Qualification of call reasons
- Automated scoring of leads and conversion
- Identification of call generating campaigns
Real time smart decision optimizations
- Better profiling of prospects and contextual ads
- Intelligent lead retargetting for increased conversion rates
Link
- Reconciliation of Web navigation and phone conversation contents
Pathway
- Omnichannel visualization of the customer experience, including phone call contents
- Improved call monetisation
- Enrich your CRM
- Real time alerts to customer care team
How does the Vocal Cookie work?
Creation of a new customer experience event in your analytics platform
Automatic segmentation of leads and call conversion driven by learning
Qualification of context data per industry, key words, or named entity
Direct/native integration with your solution or via the Allo-Media API
Integration
Plug&Play connectors to your analytics platform and existing Ad servers
Privacy by Design (proven GDPR compliance)
Redacts private & sensitive data (personal data, health data, banking data)
Our customers and partners
Awards
ADETEM 2017 Grand Prix – Gold level Marketing Excellence category
2017 Insurance Trophies – Marketing Innovation category
2018 Marketing Trophies – Data category award
2018 Digital Innovation Award – business category
2019 MEDEF Startup Challenge – Language Award
